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SD Production Studio are committed to making this a secure and easy online commercial experience for you, enabling you to benefit from the best quality and most profitable realistic wax figures, in the most convenient way. Our customer service team is committed to replying within 24 hours to answer any questions or issues that you might have.

Please email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call MOB: +86 133 8833 7810

1. Question: Why choose us?
> Over 6 years' experience in Wax Figure Work
> Leading Wax Figure Manufacturer although China
> Professional manufacturing team and design team working in our studio                        
> Advanced equipment & technology        
> Prompt Delivery and Service      
> Satisfactory pre-sale service and after-sale services      
> Free training how to maintain Wax Figure
> Over 10 years experience in the export industry we have many shipping agent, which help in getting competitive quotes for shipping/air freight.

2. Question: What is your minimum order requirement?
Our minimum order quantity could be one unit as sample for testing our wax figures.

3. Question: How long will it take to execute my order?
It depends on quantity of the order. Please let us know the quantity and the items so that we can advise a production schedule.  Production time are typically 25-30 days

4. Question:
Do you have products in stock?
Sorry, we do not normally carry stock – most items are made to order. If there is any stock, we will inform you with details in reply to your enquiry.

5. Question: What's your way of packaging?
Typically, we use flight case for packing. Inside we take lots of foam, in case any damage during shippment!

6. Question: Can you give warranty of your products?
Yes, we are proud to extend a 100% satisfaction guarantee on all items. We would request detailed images of any problems or warranty claims - provided emails with detailed pictures are sent, we will dispatch replacements at our cost to repair the products or alternatively supply replacements in subsequent orders.  In some special cases we may turn to a discount as a solution.

7. Question: Why don't you state your prices on your website?
We are a business-to-business company and seldom sell to the end consumers.  To protect our corporate customers’ interests and privacy, we do not state our prices on our website.  These can be obtained by emailing your requirements to us.

8. Question: How do I know how my order is being manufactured?
Once order has been placed! The detailed inspection pictures will be taken at the time of order will be sent to you EVERY WEEK for your confirmation before dispatch. 

9. Question: Why is our lead time so short?
We stick to what we are good at - each realistic wax work, which are manufactured by a team of dedicated and skilled tradesmen and women.